FAQ

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Personal Area

After singning in to our site, you find yourself in your personal area, where you can manage your finances, make transactions, track their history and configure your account.

How to refill the balance?

In order to refill your balance, you must perform the following steps: * Select the **"Refill"** section in your personal account's menu * Select the wallet you want to refill * Enter transfer details, so that our operators can track your transaction. * Enter the required refill amount and click **"Confirm"** * Follow the instructions that are described in the next step * After payment, the transaction and its status will appear in the history * After your transaction will be confirmed, you'll see the corresponding status **"Confirmed"** *Note: all transactions are processed by our operators in manual mode.*

How to withdraw funds?

In order to withdraw funds, you must perform the following steps: * Select the **"Withdraw"** section in your personal account's menu * Choose the wallet from which you want to withdraw funds * Provide the details of the external wallet to which you want to transfer your funds * Click on the button **“Confirm”** * Transaction will be displayed in the transaction history * When it will be processed, the funds will be transferred to your external wallet, and the transaction status will be updated to **“Confirmed”** *Note: all transactions are processed by our operators in manual mode.*

How to make an exchange?

Exchange is processed automatically. To complete the operation, follow these steps: * Select the **"Exchange"** section in your personal account's menu * Choose the currency you want to pay * Choose the currency you want to receive * Enter the amount you want to pay or receive * Click **"Make an exchange"** * After confirmation, the exchange will occur instantly: you'll receive a notification, transaction will be displayed in the history, and the balance will be updated in accordance with the transaction. *Note: you can exchange only in these directions: **Fiat >> Cryptocurrency** and **Cryptocurrency >> Fiat***

Why do I need provide a billing information?

Since operations are processed in manual mode, providing of payment details is necessary so that our operators can track your transactions and credit funds to your balance. There are two ways to specify billing information: * Directly in the transaction form * In the section of your personal account **"Payment details"**. We recommend this option, since the data entered in this section is automatically inserted into the transaction form, so you can't make a mistake

How to get a VIP status?

VIP status gives priority in the queue for transaction processing and contacting support. There are two ways to get VIP status: * You can refill your RUB wallet with **3 500 000 Rubles** and more, then it will be issued automatically. However, as soon as the balance falls below the specified amount, the VIP status will be terminated * Buy VIP status in the corresponding section of your personal area. Maintenance cost - **20 000 rubles per month** *Note: while VIP status is active a corresponding icon will be shown next to the avatar*

What is Prizm Paramining about?

Paramining allows you to profit from the balance of your wallet. Basic information: * To start paramining process you need 100 or more coins * The more coins in your wallet, the higher the profit * You can withdraw funds from your paramining balance during paramining process * Your percentage may be revised if your paramining balance will be changed during paramining process

Referal program Prizm Paramining

The Prizm Paramining referral program consists of 7 lines: * 1 line - 4% * 2 line - 1% * 3 line - 0.5% * 4 line - 0.4% * 5 line - 0.3% * 6 line - 0.2% * 7 line - 0.1% Referral bonuses are awarded only at the first transaction of your referral. Performing additional tasks to improve the manager's level, you can receive additional rewards. Tasks are available in the Paramining section, each subsequent task opens after completing the previous one.